Refund policy

14-day return policy

You have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be unused, unworn, and in the same condition that you received it, with any original tags, accessories, manuals, and packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at contact@ameratia.com. If your return is accepted, we will provide return instructions. Items sent back without first requesting a return will not be accepted.

Returns should not be sent to our business address unless our support team provides that address in the return instructions.

Return shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. Original shipping charges are non-refundable, except where required by law or when the return results from our error.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us promptly at contact@ameratia.com if an item is damaged, defective, or incorrect so we can evaluate the issue and make it right. We may request photographs or other reasonable information to process the claim.

Exceptions and non-returnable items

Certain items cannot be returned, including personalized or custom-made products, digital products or downloadable software after delivery, gift cards, hazardous materials, and items that have been used, altered, or damaged after delivery. Please contact us before purchasing if you have questions about a specific item.

Exchanges

The fastest way to obtain a different item is to request a return for the item you have and, once the return is accepted, place a separate order for the replacement.

European Union 14-day cooling-off period

If an order is shipped into the European Union, you may have the right to cancel or return it within 14 days without giving a reason, subject to applicable law and the eligibility conditions above.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for your bank or card provider to post the refund after we process it.

If more than 15 business days have passed since we approved your return, contact us at contact@ameratia.com.

Contact

AMERATIA LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: contact@ameratia.com